Every Fabrica Kraft cushion is made to order for you, so we stand behind both the fit and the craftsmanship. Here is exactly what is covered.
Warranty card (PDF)
Download a copy of the full warranty terms for your records.
At a glance
Cut to within half an inch of your measurements. Outside that, we remake it.
Sewing, zippers and seams.
Cushion foam and inserts.
For example, Sunbrella upholstery fabrics carry a 5-year limited warranty.
Customer-supplied fabric (COM): our workmanship is covered; the fabric itself is not.
FitFit guarantee
We cut every cushion to within ±0.5″ of the measurements you send. If a cushion arrives outside that tolerance, contact us with photos and a tape measure in the frame, and we will remake it at no cost.
Because each cushion is made to your size, we cannot accept returns for measurement errors, so please measure twice. Our measuring guide helps.
ExclusionsWhat is not covered
How to make a claim
Email care@fabricakraft.com with your order number and photos.
Report shipping damage within 48 hours of delivery and keep the packaging.
We reply within 24 hours on business days and confirm a repair, remake or replacement.
Full terms are on our warranty card (PDF) and in our refund policy.
FAQFrequently asked questions
How long is the warranty on custom cushions?
2 years on workmanship and 3 years on foam. Fabric is covered by the mill's warranty, for example 5 years on Sunbrella upholstery fabrics.
What if my cushion is the wrong size?
If it is more than 0.5″ off the measurements you gave us, we remake it free. If the measurements you sent were wrong, contact us and we will look at the options with you.
Can I return a custom cushion?
Custom cushions are made to your size and are not returnable, but they are covered by our fit guarantee and warranty.
